Loop Pile or Twist Pile

Misconception on how to clean carpet

Loop Pile is made by threading the fibre through the carpet backing and back through the front again to form a series of loops, creating a round surface. It has more of a textured look, hides footprints and indentations from furniture and is well suited to high traffic areas. Loop Pile carpets are a great option for both residential and commercial uses.

Twist Pile is made by tightly twisting the yarn during the manufacturing process. The short, dense pile of twist carpet gives them a firm ‘barefoot’ feeling. The fibres are coarser for a more relaxed look, while the tufted ends add softness. They are well suited for high traffic areas like hallways, staircases, etc.

A comprehensive carpet care program consists of these four elements:
  • Preventative measures
  • Regular vacuuming
  • Steam cleaning
  • Removal of spots and spills

Move heavy furniture occasionally to avoid excessive pile crushing. The use of coasters under the legs of tables, chairs and other furniture will help distribute the weight and prevent crushing of the pile.


  • The faster you act, the better the results.
  • Identify the stain and refer to the stain chart before you begin.
  • Never scrub the stain.
  • Place walk-off mats at all entrances.
  • Use carpet protectors under heavy furniture and furniture with castors.

Use protective chair pads under chairs or appliances with rollers or castor wheels to prevent wear and damage to the carpet. When moving heavy wheeled furniture (pianos, buffets, etc), prevent damage by placing a protective barrier of heavy cardboard or similar between the wheels and the carpet.

  • Be sure to regularly remove and clean any rugs used over your carpet. Clean and restore the pile of the carpet in the underlying area. After cleaning your carpet, remember to allow complete drying before replacing rugs.
  • Protect your carpet and furnishings from prolonged periods of sunlight with window tinting, blinds, shades and/or awnings to minimize fading and maintain durability. Move furniture periodically to expose all areas evenly.


  • Thorough and frequent vacuuming removes dirt particles that dull the carpet appearances and cause fibre damage.
  • Make sure your vacuum cleaner is in good working order; remember to change dust bags and clean filters regularly.
  • Heavy traffic areas like stairs and corridors should be vacuumed daily.
  • Vacuum cleaners should have ‘high suction’ and no beater brush.


  • When a carpet appears dirty even after vacuuming, it’s time for a professional clean.
  • Consult a professional cleaner for the best method of cleaning.
  • Steam cleaning should only be performed by a reputable professional steam cleaner. Your carpet retailer can recommend one.
  • Shampooing, do-it-yourself steam cleaning or dry cleaning of carpets is not recommended.